ronin Platform Privacy Notice
This page describes what we collect when you use ronin and how we keep that data protected. ronin operates live-dealer tables, sportsbook betting, and slot games across supported jurisdictions in Indonesia. When you open an account, fund it via DANA, e-wallet, mobile banking, local payment, or bank transfer, or place bets on Liga 1, Piala AFF, or our live blackjack and roulette tables, we collect information to verify your identity, process your transactions, and deliver the service.
Our ronin privacy commitment is straightforward: we collect only what we need, we keep your data secure, and we do not sell it to marketers. We explain exactly what we collect, how long we keep it, and how you can access or delete it.
Read this notice before you join ronin. If you have questions about how we handle your data, contact our support team — we respond within 10 working days.
What We Collect on ronin
We at ronin collect data in four categories: identity information, financial information, behavioral data, and technical information.
Identity and Account Data
When you register on ronin, we collect your legal name, date of birth, residential address, phone number, and email address. We also ask for a government-issued ID number so we can verify your identity and confirm you meet the age and legal requirements of your jurisdiction.
We collect this information to satisfy Know Your Customer (KYC) regulations, which protect against fraud and money laundering. Our ronin team uses your identity data to unlock your account for deposits and withdrawals. We store your documents (ID photo, proof of address) in encrypted form and delete them within 90 days of account closure.
Financial and Payment Data
When you deposit funds into ronin via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we collect payment method identifiers. We do not store your full bank account number or card details — only the token or reference that identifies your payment method to the processor.
We at ronin record every deposit, withdrawal, and transaction with a timestamp, amount, and payment method reference. This transaction history is stored in our ronin database and linked to your account so you can review it anytime. We keep transaction records for seven years to comply with financial regulations.
Behavioral and Gameplay Data
We collect data about your gameplay on ronin: which games you play, how much you bet, when you play (timestamps), game outcomes, and your account balance. We use this data to:
- Detect fraud and suspicious patterns (e.g., sudden large deposits followed by rapid withdrawals)
- Prevent underage access and money laundering
- Understand which games are popular so we can improve our ronin platform
- Respond to disputes (if you claim a payout is incorrect, we review your gameplay history)
We do not use your gameplay data to target you with personalized ads or sell it to third parties. We may share anonymised gameplay statistics (e.g., "ronin members play live roulette on average X times per week") with our business partners for product development.
Technical Data
We at ronin collect technical information about how you access our platform: your IP address, browser type, device operating system, and pages you visit. We use cookies and similar tracking technology to remember your login session so you do not have to re-authenticate every time you refresh the page.
Our ronin servers are located outside your jurisdiction. When you visit ronin.best, your data travels through encrypted connections to our data centers. We use industry-standard encryption (TLS 1.2 or higher) so your login credentials and payment details are never transmitted in plain text.
- Session cookie
- Stores your login token; expires when you log out or after 24 hours of inactivity.
- Analytics cookie
- Tracks which pages you visit on ronin; used to improve our platform design.
- Device fingerprint
- A unique identifier based on your browser and device; helps us detect account fraud.
How We Use Your Data
We at ronin use your data for five purposes: service delivery, legal compliance, fraud prevention, customer support, and platform improvement.
Service delivery: We need your identity and payment details to process deposits, withdrawals, and game settlements. Your balance is calculated from your transaction history and updated in real time.
Legal compliance: We use identity data to verify you are of legal age in your jurisdiction and to comply with anti-money-laundering (AML) regulations. If we detect suspicious activity, we may freeze your account pending investigation.
Fraud prevention: We analyze your gameplay patterns, login locations, and payment methods to detect compromised accounts. If we see login from an unusual location or a sudden withdrawal surge, we may ask you to re-verify your identity.
Customer support: When you contact ronin support with a question or dispute, our team accesses your account history, transaction records, and gameplay data to resolve your issue. Our multilingual support staff in Jakarta, Surabaya, Bandung, Medan, and Semarang handle inquiries in Indonesian and English.
Platform improvement: We analyze aggregate, anonymised data to see which games are popular, which payment methods are preferred, and which features are used most. This helps us improve ronin and add new features.
Sharing Your Data
We at ronin do not sell your personal data. We share data only in these cases:
- Payment processors: We share your payment method reference with mobile banking, local payment, online payment, e-wallet, mobile banking, and your bank so they can process your deposits and withdrawals.
- Regulators and law enforcement: If we receive a legal request from a court or government authority, we may disclose your data as required by law.
- Service providers: We use third-party vendors for hosting, encryption, analytics, and customer support. These vendors are bound by strict confidentiality agreements and may not use your data for their own purposes.
- Aggregated statistics: We share anonymised data (e.g., "ronin had X transactions in Jakarta this month") with business partners and may publish it in industry reports.
Our ronin partners sign data-processing agreements that obligate them to protect your information. We do not permit them to use your data for marketing or other secondary purposes.
Your Rights Regarding Your Data
Under privacy law in many jurisdictions, you have rights over your data. We at ronin recognize these rights:
Access: You can request a copy of all your data. We provide it within 10 working days.
Correction: If your information is wrong, you can ask us to update it. We correct data within 5 working days.
Deletion: You can ask us to delete your data. We delete non-essential data within 30 days. We may retain identity and transaction data longer if required by law or for dispute resolution.
Account closure: You can close your ronin account anytime. We delete your password and session data immediately. We retain transaction records for seven years for regulatory compliance, but we do not use this data for marketing or contact you.
To exercise any of these rights, contact our support team with your account ID and a clear description of your request. We respond in Indonesian and English within 10 working days.
Data Retention and Security
We at ronin keep your data only as long as needed. Identity documents are deleted 90 days after account closure. Transaction records are kept for seven years for regulatory compliance. Gameplay history is retained for one year unless you request deletion sooner.
Our ronin platform uses military-grade encryption for all data in transit and at rest. Our servers have automatic backup systems so your account data survives hardware failures. We conduct regular security audits and penetration testing to identify and fix vulnerabilities before they can be exploited.
Data Location and Cross-Border Transfers
Our ronin data centers are located outside Indonesia. When you use ronin from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is transmitted to servers in other countries. We use encrypted connections so data is protected during transmission.
We are transparent about this: by opening a ronin account, you acknowledge that your data will be processed and stored in multiple jurisdictions. If this concerns you, contact our support team to discuss data location options.
Contact Us About Privacy
If you have questions about how ronin handles your data, contact our support team via live chat (08:00–22:00 WIB, seven days a week) or email. Our multilingual team responds in Indonesian and English within 24 hours for general inquiries and 10 working days for formal data requests.
For formal privacy complaints or data-subject requests, use the contact details on our legal notice page. We acknowledge all formal requests within 2 business days and provide a full response within 10 working days.
This privacy notice applies to all users of ronin, including those accessing live-dealer tables, sportsbook betting, and slot games. We update this notice periodically to reflect changes in our data practices or applicable law. We will notify you of material changes via email. Your continued use of ronin after an update means you accept the new terms.
Legal and Regulatory Information
Service availability
ronin offers its live-dealer gaming, sportsbook, and slot services only in jurisdictions where online gaming is legally permitted under applicable local statute. We do not operate in any jurisdiction where online wagering is prohibited, restricted exclusively to state-licensed operators, or subject to licensing requirements that ronin does not satisfy.
Access to ronin from unsupported jurisdictions may be technically possible through VPNs or proxy services, but doing so violates our terms of service. Each user is responsible for verifying that their jurisdiction permits use of ronin before registering an account or depositing funds. ronin assumes no liability for users who access our platform from jurisdictions where online gaming is unlawful.
We monitor regulatory developments in each market where we operate and adjust service availability accordingly. If a jurisdiction's law changes and online gaming becomes prohibited, we notify affected users via email and provide a withdrawal window for remaining account balances. Our service availability page lists all supported regions and updates as regulatory status changes. Users uncertain about ronin's status in their area should contact our support team before opening an account.
Account eligibility
To open and use a ronin account, users must meet the minimum age and legal capacity requirements established by their local jurisdiction. ronin does not impose a universal age limit; instead, we comply with applicable law in each region where we operate. During account registration, we collect your date of birth and verify it against official records to confirm eligibility.
If your stated age does not meet your jurisdiction's legal threshold, we will decline your account application and will not process any deposit. All account information provided must be truthful and complete. Our fraud-detection systems monitor for false identities, duplicate accounts, and other violations of our eligibility criteria. Accounts found in breach of eligibility requirements may be closed and any associated balance may be forfeited per our terms.
Account eligibility is ongoing. If your circumstances change — such as relocating to a jurisdiction where ronin does not operate — you are required to notify us immediately. ronin reserves the right to restrict or close accounts that no longer meet eligibility requirements.
Local-law responsibility
Each user is solely responsible for verifying that their access to and use of ronin complies with the laws of their own jurisdiction. Although we assess that our services are lawful in the regions we target, we make no guarantee that this assessment is correct for every individual user, nor do we guarantee that local law will not change in future.
Before you open a ronin account or deposit funds, research the gaming laws applicable in your location. If you are uncertain whether online gaming is legal where you live, consult a local attorney or contact your regional gaming regulator. Do not rely on ronin's technical availability as proof of legality in your area. Regulatory status can change, and penalties for violation of gaming law vary widely across jurisdictions and may include significant fines or criminal consequences.
ronin is not liable for legal consequences arising from your use of our platform in violation of local law. By accessing and using ronin, you affirm that you have verified the legality of online gaming in your jurisdiction and that you use our platform at your own legal and financial risk. If you believe ronin is operating unlawfully in your region, report this to your local gaming regulator.
Data and privacy scope
ronin collects personal, financial, and behavioral data during account registration and ongoing platform use. We collect name, date of birth, residential address, government ID number, phone number, email address, and payment method information (payment processor identifiers, not full bank details). We also collect transaction history, gameplay data, session timestamps, device information, and IP addresses.
We process this data to verify account holder eligibility, prevent money laundering and fraud, manage your account, process deposits and withdrawals, provide customer support, and comply with applicable law. We do not sell personal data to third parties for marketing purposes. We may share anonymised or aggregated data with business partners for analytics and service improvement, but such data does not identify you individually. Full details on data collection, processing, retention, and your rights appear in our Privacy PolicyIf you have specific questions about how ronin collects or uses your data, contact our support team — we respond within 10 working days.
Contact for legal inquiries
If you have legal, compliance, or regulatory questions about ronin or your account, contact our support team via live chat during business hours (08:00–22:00 WIB, seven days a week), by email through our FAQ pageor via the contact details on our legal notice page. Our multilingual support team responds in Indonesian and English and aims to address inquiries within 24 hours.
For formal legal notices, official complaints, regulatory inquiries, or legal process documents, address communications to ronin's legal department using the contact details provided on our legal notice page. Include a clear description of your matter, your account ID if applicable, and any supporting documentation. ronin acknowledges receipt of legal inquiries within 2 business days and provides a substantive response within 10 business days. We cooperate fully with legitimate regulatory and law-enforcement inquiries and will adjust our operations as required by official directives.