roninTerms of Use
ronin operates live-dealer tables, sportsbook markets, and slot games across supported jurisdictions. When you open an account with ronin, you agree to our terms, which govern how we handle deposits, withdrawals, dispute resolution, and account conduct. We outline these terms here so every user understands what to expect from our platform.
Our ronin terms apply to all players — whether you access live blackjack and roulette tables from Jakarta, Surabaya, Bandung, Medan, Semarang, or anywhere else in supported regions. We enforce these terms consistently to protect your account, manage risk, and comply with applicable law.
This document covers account opening, our policies on deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, and bank transfer, our approach to disputes, and jurisdiction restrictions. Read this carefully before you join ronin.
Account Opening and Eligibility on ronin
To open an account on ronin, you must provide your legal name, date of birth, residential address, and government-issued ID number. We verify this information against official records to confirm you meet the age and legal capacity requirements of your jurisdiction. ronin does not operate for users below the age threshold set by their local law.
You must provide accurate information during registration. If ronin discovers that you supplied false details or used a fake identity, we reserve the right to close your account and forfeit any balance. You are responsible for keeping your login credentials secure. If someone else accesses your account without permission, contact ronin support immediately — we can help you recover your account and secure it against further unauthorized use.
One person may open only one account on ronin. Multiple accounts per individual are forbidden. If we detect duplicate accounts, we may close all of them and withhold any associated balances.
ronin Deposits and Payment Methods
We at ronin accept deposits through seven local payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, Mandini, local payment, online payment). Deposits are instant — funds appear in your ronin account within seconds to minutes of payment.
There is no deposit fee. You choose your stake size, and we credit your account in full. Minimum deposit amounts vary by payment method (typically our welcome offer) and maximum amounts are set by the payment provider. If your payment fails, ronin does not charge you. You can try again or contact support.
Under our ronin policy, you fund your account in your own name. We do not accept deposits from third parties or from accounts in someone else's name. When you initiate a deposit, you confirm that the funds are genuinely yours.
Withdrawals and Settlement Windows
ronin processes withdrawals through the same payment method you used to deposit. To request a withdrawal, log into your account, navigate to the withdrawal section, select your payment method and amount, and confirm. Withdrawals must exceed the minimum set by each provider (usually our welcome offer).
We at ronin settle withdrawals during standard business windows. e-wallet, mobile banking, local payment, and online payment withdrawals typically process within one business day. Bank transfers settle within one to two business days. During major holidays — Idul Fitri, Idul Adha, Imlek, or Nyepi — processing may take longer. We email you a confirmation and tracking number for every withdrawal so you can monitor its status.
Your account balance is locked during verification of large withdrawals (typically amounts exceeding our welcome offer per month). This is standard anti-money-laundering practice. We may ask you to confirm the source of your funds — this process takes no more than 24 hours, after which your withdrawal proceeds.
Bonuses and Promotional Terms
ronin occasionally offers promotional bonuses to new and returning players. Any bonus offer comes with specific terms — for example, minimum wagering requirements, game restrictions, or time limits. We display these terms clearly in the promotion details before you accept the offer.
When you claim a bonus on ronin, you agree to its conditions. Bonuses cannot be withdrawn as cash — they can only be used for gameplay. If you close your account, any unused bonus balance is forfeited. If you breach the bonus terms (such as attempting to withdraw before meeting wagering requirements), ronin may cancel the bonus and recover any winnings derived from it.
- Bonus balance
- Separate from your cash balance; used only for gaming, not withdrawal.
- Wagering requirement
- The number of times you must play through a bonus before you can withdraw winnings.
- Expiry date
- Bonuses expire after the stated period; unused amounts are forfeit.
Dispute Resolution and Account Conduct
If you believe an outcome on ronin is incorrect — for example, a bet settlement doesn't match the game result, or a deposit wasn't credited — contact ronin support immediately. We investigate all disputes within 24 hours on weekdays. Our support team reviews the game recording, transaction log, and settlement rules, then issues a response.
Most disputes resolve via email or live chat. If a response is needed urgently, use our live chat function — our multilingual support team responds in Indonesian and English during business hours (08:00–22:00 WIB, seven days a week).
Under our ronin terms, all gameplay is final once a round completes and your account balance updates. We do not reverse settled outcomes except in cases of documented system error (such as a dealer announcing a wrong result that our recording shows). If you dispute the outcome after your balance has already been updated, you must provide clear evidence — a screenshot, transaction ID, or game recording reference — to support your claim.
Prohibited Conduct on ronin
ronin reserves the right to close any account that violates our terms or applicable law. Prohibited conduct includes:
- Using ronin from an unsupported jurisdiction
- Operating multiple accounts
- Attempting to manipulate outcomes through technical exploits
- Money laundering or hiding the source of funds
- Using ronin to conduct illegal activity or circumvent sanctions
- Harassing dealers or other players via chat
- Sharing your login credentials or allowing someone else to use your account
If ronin detects violation of these terms, we may freeze your account pending investigation. We will email you explaining the issue and giving you an opportunity to respond. If we confirm a violation, we may close your account and forfeit your balance per our terms.
Jurisdiction Notice and Service Availability
We at ronin operate only in jurisdictions where online gaming is legally permitted. Our services are not available everywhere. ronin does not operate in jurisdictions where online wagering is prohibited or restricted to state-licensed operators only.
By opening an account on ronin, you confirm that you reside in or are accessing ronin from a supported jurisdiction. You are responsible for verifying the legal status of online gaming in your area before you create an account or deposit funds. ronin assumes no liability for users who access the platform from unsupported jurisdictions or in violation of local law.
If your jurisdiction's laws change and online gaming becomes restricted, we will notify you via email and provide a withdrawal window so you can recover your funds. Our regulatory status page lists all supported regions and updates automatically as our license status changes.
Summary of ronin Terms
ronin's terms govern account setup, deposits, withdrawals, bonuses, and dispute resolution. We ask that you provide accurate information during registration, fund your account through authorized payment methods, and conduct yourself in accordance with our rules and applicable law.
Deposits settle instantly, and withdrawals process within one to two business days. Bonuses come with wagering requirements and expiry dates. Disputes are reviewed within 24 hours, and most are resolved via email or chat. We reserve the right to close accounts that breach our terms or operate from unsupported jurisdictions.
For questions about our terms or your ronin account, contact our support team via live chat or email. We respond to all inquiries in Indonesian and English and provide clear explanations of how our terms apply to your specific situation. Our full privacy policy explains how we handle your personal data, and our legal notice page provides formal contact details for regulatory inquiries.
Legal and Regulatory Information
Service availability
ronin offers our live-dealer tables, sportsbook markets, and slot games only in jurisdictions where online gaming is lawfully permitted under applicable local statute. We do not offer our services in any jurisdiction where online gaming is prohibited, restricted to state-licensed operators exclusively, or subject to blanket licensing requirements that ronin does not meet.
Access to ronin from unsupported jurisdictions may be technically possible through VPNs or proxy services, but such access violates our terms of service and local law. Each player is responsible for verifying that their jurisdiction permits use of ronin before registering an account or depositing funds. ronin takes no liability for players who access our platform from jurisdictions where online gaming is unlawful.
We monitor regulatory developments in each market and adjust service availability accordingly. If a jurisdiction's law changes and online gaming becomes prohibited, we notify affected players via email and provide a withdrawal window for remaining account balances. Our service availability page lists all supported regions and updates as regulatory status changes. If you are uncertain whether ronin operates in your area, contact our support team before opening an account.
Account eligibility
To open and use a ronin account, users must meet the minimum age and legal capacity requirements established by their local jurisdiction. ronin does not impose a universal age limit; instead, we comply with applicable law in each region where we operate. During account registration, we collect your date of birth and verify it against official records to confirm eligibility.
If your stated age does not meet your jurisdiction's threshold, we will decline your account application and will not process any deposit. All account information must be truthful and complete. ronin's fraud-detection systems monitor for false identities, duplicate accounts, and other violations. Accounts found in breach of eligibility requirements may be closed and any associated balance may be forfeited per our terms.
Account eligibility is ongoing. If your circumstances change (such as relocating to a jurisdiction where ronin does not operate), you are required to notify us immediately. ronin reserves the right to restrict or close accounts that no longer meet eligibility requirements.
Local-law responsibility
Each user is solely responsible for verifying that their access to and use of ronin complies with the laws of their own jurisdiction. Although we assess that our services are lawful in the regions we target, we make no guarantee that this assessment is correct for every individual, nor do we guarantee that local law will not change in future.
Before you open a ronin account or deposit funds, research the gaming laws in your location. If you are uncertain whether online gaming is legal where you live, consult a local attorney or contact your regional gaming regulator. Do not rely on ronin's availability as proof of legality in your area. Regulatory status can change, and penalties for violation of gaming law vary widely across jurisdictions.
ronin is not liable for legal consequences arising from your use of our platform in violation of local law. By accessing ronin, you affirm that you have verified the legality of online gaming in your jurisdiction and that you use our platform at your own legal and financial risk. If you believe ronin is operating unlawfully in your region, report this to your local gaming authority.
Data and privacy scope
ronin collects personal and financial data during account registration and ongoing use. We collect name, date of birth, residential address, government ID number, email address, phone number, and payment method details (bank account, e-wallet credentials). We also collect transaction history, gameplay data, session timestamps, and device information for fraud detection and regulatory compliance.
We use this data to verify your legal eligibility, prevent money laundering and fraud, manage your account, process deposits and withdrawals, and provide customer support. We do not sell personal data to third parties for marketing purposes. We may share anonymised data with business partners for analytics. For detailed information on how ronin collects, uses, and stores your data, see our privacy policyIf you have questions about your data or wish to access, correct, or delete information, contact our support team — we respond within 10 working days.
Contact for legal inquiries
If you have legal questions about ronin, your account, or our compliance practices, contact our support team via live chat (available 08:00–22:00 WIB, seven days a week) or email. Our multilingual team responds in Indonesian and English. For formal legal notices, regulatory requests, or official complaints, refer to contact details on our legal notice page.
ronin acknowledges all legal inquiries within 2 business days and provides a substantive response within 10 business days. We cooperate fully with legitimate regulatory authorities and adjust our operations to comply with official directives. If you have a dispute with ronin that cannot be resolved through our support team, you may pursue formal dispute resolution through your local gaming regulator or financial authority.